Get help with your purchase
Email bforwardcourier@gmail.com with your order number, product name, and a description of the issue.
Damaged, incorrect, or faulty items
Please include clear photos of the product and packaging where helpful. Keep the packaging while we review your request.
Return requests
Contact us for return instructions before sending an item. Please do not ship a return to a supplier or an address printed on a package without confirming the correct return destination.
Return eligibility, deadlines, costs, and refund terms are governed by the store’s applicable refund policy and your statutory rights. This support page does not establish an additional return window or guarantee approval.